Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy
Maintain a positive team-player mentality
Accurately communicate with client staff and DTI team members regarding commitments, deadlines, challenges, requests, etc
Deliver on service commitments in a timely and accurate manner
Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client document and packages (i.e. parcel deliveries, legal documents and etc.)
Answering telephone inquiries, receiving/sending parcels, delivering of parcels, copying, and faxing and guest welcoming
Coordinate general supplies, delivery of paper and etc
Answer incoming telephone calls and direct call traffic to the proper person
Take accurate and complete messages for those employees who may be unavailable
Maintain neatness and organization of reception desk
Provide excellent client service as the first line of contact with the client
Responsible for document control and records management throughout the information lifecycle for physical and electronic records
Maintain accurate records circulation database
Receive and process records in accordance with established procedures
Bachelor Degree in Business related field.
Minimum of 1 year professional level work experience
Previous experience in a client service oriented field preferred
Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Flexibility in dealing with simultaneous projects
Attention to detail
Ability to function with a high level of patience,
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision