Support staff - Juslaws & Consult Co., Ltd

Support staff

Duties and Responsibilities

Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

Maintain a positive team-player mentality

Accurately communicate with client staff and DTI team members regarding commitments, deadlines, challenges, requests, etc

Deliver on service commitments in a timely and accurate manner

Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client document and packages (i.e. parcel deliveries, legal documents and etc.)

Answering telephone inquiries, receiving/sending parcels, delivering of parcels, copying, and faxing and guest welcoming

Coordinate general supplies, delivery of paper and etc

Answer incoming telephone calls and direct call traffic to the proper person

Take accurate and complete messages for those employees who may be unavailable

Maintain neatness and organization of reception desk

Provide excellent client service as the first line of contact with the client

Responsible for document control and records management throughout the information lifecycle for physical and electronic records

Maintain accurate records circulation database

Receive and process records in accordance with established procedures

Required Qualifications

Bachelor Degree in Business related field.

Minimum of 1 year professional level work experience

Previous experience in a client service oriented field preferred

Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

Flexibility in dealing with simultaneous projects

Attention to detail

Ability to function with a high level of patience,

Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc

Excellent organizational skills

Strong initiative required; ability to work independently with minimal direct supervision

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